If no one complains, are you sure anyone’s using it?

Silence after launch isn’t always peace it’s often emptiness. A reflection on feedback, adoption, and why the absence of noise isn’t proof of success.

If no one complains, are you sure anyone’s using it?
Silence can mean stability or disinterest. Both sound the same.

The Moment of Inspiration

The product had just launched after months of work.
Training materials prepared. Release announcements sent. The dashboards were ready, waiting for data to prove the effort was worth it.

The team watched the first few days anxiously.
Then weeks.

No major bugs reported. No complaints. No feature requests.
The team breathed a sigh of relief.

“Everything must be fine,” someone said.
And they moved on.

Subscribe — before it’s out of scope.